1. How long does delivery take?
Orders are prepared within 1–2 business days after payment confirmation.
For deliveries in France and Italy, shipping typically takes 2–3 business days once dispatched.
For other EU destinations, delivery may take 4–8 business days, depending on the courier and location.
2. How much does shipping cost?
We offer free shipping and free returns on orders over €30.
For orders below €30, a standard shipping fee applies and will be shown during checkout.
All displayed prices already include VAT.
3. How can I track my order?
Once your parcel has been shipped, you will receive a tracking email with a link and tracking number.
This allows you to follow the progress of your delivery in real time.
4. What payment methods do you accept?
Koravem supports secure payments through:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and processed through trusted payment providers.
5. Can I change or cancel my order?
If you need to update or cancel your order, please contact us immediately at contact@koravem.com.
Changes can only be made before the order is shipped. Once dispatched, the order cannot be canceled — but you may still return the item after delivery.
6. What is your return policy?
We offer a 60-day money-back guarantee for all customers.
If you’re not satisfied with your purchase, you can return it within 60 days of delivery for a full refund.
Items must be unused and in their original condition.
For full details, see our Refund Policy.
7. How do I start a return?
Email us at contact@koravem.com with your order number and a short explanation.
We will send you the return instructions and the return address.
Refunds are processed within 5–10 business days after receiving your returned item.
8. What if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.
Include clear photos of the issue and email them to contact@koravem.com.
We will send a free replacement or issue a full refund.
9. Do you offer exchanges?
We do not offer direct exchanges.
If you need a different size or style, simply return the original item for a refund and place a new order.
10. Are Koravem products covered by warranty?
Yes — all products include a 30-day quality warranty covering manufacturing defects or issues present upon arrival.
If you experience a problem, please contact us so we can assist you promptly.
11. Do you ship outside of France and Italy?
Yes, we ship to most EU countries.
If you live outside the EU, feel free to contact us at contact@koravem.com to check if shipping is available in your region.
12. How can I contact customer support?
Our support team is available 24/7 to assist with any questions or concerns.
Feel free to reach us anytime at contact@koravem.com.